Legal

Privacy Policy

Last updated: September 2026

1. About This Policy

Luxcore Pty Ltd (ABN 26 690 192 815) ("Luxcore", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect personal information including your name, phone number, email address, project suburb or site address, details about your proposed project, and any other information you choose to provide when you submit an enquiry, request a quote, engage us for construction services or otherwise communicate with us.

When you visit our website we may also automatically collect technical information such as your IP address, browser type, pages visited and referring website through cookies and similar analytics technologies.

3. How We Collect Information

We collect personal information directly from you when you complete a form on our website, speak with us, meet with us on site or engage our services. We may also collect information from third parties involved in your project, such as designers, building surveyors, engineers and suppliers, where it is reasonably necessary to deliver our services.

4. How We Use Your Information

We use personal information to respond to your enquiry and contact you about your project; prepare quotations, contracts and project documentation; plan, manage and deliver construction works; coordinate with consultants, authorities, trades and suppliers; meet our legal, regulatory, insurance and building registration obligations; and improve our website and services.

We will only send you marketing communications where you have consented or where permitted by law, and you may opt out at any time.

5. Disclosure of Information

We may disclose personal information to subcontractors, suppliers, building surveyors, engineers, designers and other consultants engaged on your project; relevant authorities such as councils, the Victorian Building Authority and service providers; our insurers, legal and financial advisers; and IT, hosting, CRM and communication providers who help us operate our business. We do not sell your personal information. Some service providers may store data outside Australia, in which case we take reasonable steps to ensure your information is protected.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Information is stored in secure electronic systems with restricted access. When information is no longer required for any lawful purpose, we will take reasonable steps to destroy or de-identify it.

7. Cookies and Analytics

Our website may use cookies and third-party analytics and advertising tools to understand how visitors use the site and to improve performance. You can disable cookies through your browser settings, although some features of the website may not function correctly.

8. Access and Correction

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date or incomplete. We will respond within a reasonable period. In limited circumstances permitted by law we may decline a request, and we will explain our reasons.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in writing with details of your concern. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.